All personal information, including credit and debit card details are held on a secure server. This means that when you access these details or send new details to the server, the information is scrambled so that no-one can gain access.
NOTE: If you are ordering a book from any public computer, you should either turn the cookies off, or delete the cookies at the end of the session. Cookies are little files written to the hard drive of the computer you are using, and they help our system remember who you are. Leaving them on a public computer may allow somebody else to access your account.
What is SSL?
SSL stands for Secure Sockets Layer and is the software that encrypts the information transmitted between your browser and the server.
Most recent version browsers handle SSL without any difficulty, but if you have an old browser, or if you are accessing the site through an office firewall, you may have difficulties.
The recommended solution if you have an old browser is to upgrade the browser, or renew your security certificate from the Thawte certification site.
If you are having trouble accessing the site because of an office firewall, we recommend that you contact your system administrator for advice. You have the option of ordering with SSL turned off, but you should be warned that this does not encrypt the information you send over the internet, and is therefore less secure than ordering with SSL turned on.
Card Verification Code
The Card Verification Code system has been introduced by banks as a measure to combat credit card fraud. If you are using an Amercian Express card, the code will have four digits and be printed on the front of the card. If you are using Visa, Mastercard, or Switch it will be a three digit code on the back of the card.